Bonus points apply above and beyond what you would normally get for the purchase! If the bonus has an "x" (like "x2" or "x3"), points you would normally get will be multipled (a $9.99 game may give you +10 points, but a bonus of "x2" would grant you +20!). Normally when you purchase a game, you get points based off the price of the game and your membership tier. What are these "Bonus Points" I see sometimes on game details? When those orders are fulfilled, you will see the points added to your account. Pre-Orders (and also Back Orders) are reservations placed ahead of fulfillment. Points are granted when an order is fulfilled. I made a Pre-Order but don't see the points in pending? If you return a game, you are also returning any points you may have been granted for that purchase. Points are granted for purchases you keep. I returned a game purchase, why did I lose points? You will also receive an email when this happens. I have enough points for a reward, when are rewards issued?Įvery night Game Cash rewards are issued to accounts who have enough points to meet or exceed the "Reward Setting" set for the account. The column of "Available On" will show you which day they will become earned. You can find out when points will be earned by clicking on the "View Activity" button in your account. All points are then earned at a specific date after. When do points move from "Pending" to "Earned"?Īs you do activities, you receive pending points. When you purchase a game, you are effectively buying more points. Points you gain, are for your account only. If you do not use your account for over six months, any unused Game Cash rewards in your Wallet will expire.Ĭan I give my points to another member? Or gift them? They accumulate over time as you do activities, and redeem into Game Cash rewards when you reach enough points (see "Reward Setting"). Please look to the points chart within the Rewards Program Terms & Conditions. If you still have any unfulfilled Pre-Order(s) waiting, you will receive points when the game releases!ĭo my points I got on MacGameStore carry over to WinGameStore?Ībsolutely! Your account is the same on both stores, and anything you buy or do on one store, is available on the other. The program was not active and taking points for fulfilled purchases before that time. Not if the order was fulfilled before July 8th, 2013. I bought a game before the program started granting points, do I get points for it? It was made officially live with MacGameStore to the public and began granting points on July 8th, 2013! It subsequently went live on WinGameStore opening day November 1st 2014. If you don't see the cause for your unexpected charge, you can select the Contact us link at the top of the page, or you can contact Microsoft Store support.When did the WinGameStore Rewards Program start? To address unexpected charges, first see What to do about unexpected charges from Microsoft. You can see the status of your refund on the Order history page ( learn more). Refunds are applied to the original payment option. Refunds are generally processed within 3–5 business days after we receive your item and find it eligible for a return. When you make a qualifying return, we'll credit the full amount, less the original shipping and handling charges. You can see the status of your return or exchange on the Order history page ( learn more). When we receive your item and find it eligible for a return, we’ll either ship you a replacement or issue you a refund. Please refer to Microsoft and the Australian Consumer Law for details of your rights under the Australian Consumer Law.įollow the instructions on the screen to get a prepaid shipping label for the return. If you can't get a prepaid shipping label for the return, contact support. In Australia, this return information does not affect any remedy you may have under the Australian Consumer Law. Single items from within a bundle cannot be returned. Items that may be eligible for a return, refund, or exchange include physical goods like a Surface, Xbox controller, virtual reality headset, or packaged software. Digital gift cards and service/subscription cards may also be eligible for return (see Microsoft gift card terms and conditions). Digital goods like apps, games, add-on content, subscriptions, movies, TV shows, and books aren't returnable unless the offer for applicable law states that you're eligible for a refund.
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